IMPORTANT NOTICE: G-Remote App will no longer work After 31st August 2024

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Important Notice: Your G-Remote app will be sunsetting on 31st August, 2024, after which you will no longer be able to use this mobile interface. Push notifications will also stop on 15th July.


Don’t worry!

Upgrade to the all-new MyCentsys Remote app for a seamless transition and continued control of your ULTRA devices. Download it now and avoid any disruption: [link to app stores]

Key Dates:

  • 15th July 2024: G-Remote push notifications stop.
  • 31st August 2024: G-Remote app says goodbye for good.

Make the switch today!

We’ve got you covered with MyCentsys Remote.

Check out this video

Transitioning from G-Remote to MyCentsys Remote

  1. Check Your Linked Devices on G-Remote: Before making the switch, access the G-Remote app and review all the devices currently linked to your account.

  2. Download MyCentsysRemote App: Head to your device’s respective app store – PlayStore for Android, AppGallery for Huawei or the App Store for iOS – and download the MyCentsysRemote App.

  3. Register and Log In: Once the app is downloaded, proceed with the registration process. Create your account and log in to the MyCentsysRemote App.

  4. View Your Devices: Upon successful registration, navigate to your home screen within the app. Here, you should be able to view all your linked devices.

  5. Troubleshooting Missing Devices:

    • If devices previously available on G-Remote are not appearing, access the app’s settings by clicking on the hamburger menu.
    • Select “Ultra Settings” and then click on the “Refresh Permissions” icon.
    • After refreshing permissions, your devices should now be visible on the home screen.
  6. Check GWEB Access Numbers: If you’re still unable to view any device, ensure that your phone number is added to access numbers on GWEB.

  7. Stay on the Home Screen: Finally, ensure that you are on the home screen menu of the MyCentsysRemote App to access all your devices seamlessly.

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