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We’ve all been there. There’s been a trip-up at the bank, or you need to return a pair of shoes that you ordered online that turned out to be a size too small or an off-putting colour a spectrum away from the picture on the website. Maybe an appliance is busted and you need to find out whether it’s still under warranty.

In these hugely inconvenient scenarios, most of us turn to the wellspring of information that is the Internet (the good ol’ Yellow Pages now a complete anachronism that will likely soon be found in museums alongside dial-up modems) scouring manufacturer or vendor websites for contact details only to come up empty in many instances. Few things are more frustrating than being cut off and left in the lurch by a service provider after you’ve parted with your hard-earned money, and it’s becoming increasingly commonplace for companies to intentionally make it difficult to get in touch with them, especially if they’re unable to stand by their products. Even if you’re lucky enough to find a phone number or email address, or even just an embedded contact form, a speedy response – if a response is forthcoming at all – is anything but guaranteed.

Because our access automation solutions are made using the highest quality components and most robust, durable materials, we stand by every product that leaves our factory floor with the utmost confidence. In fact, the industry-leading excellence that is the hallmark of all CENTURION products begins even before they enter production, when they are conceptualised and designed by a crack team of some of the best and most accomplished engineers in access automation.

In addition to their world-class reliability, our solutions are designed and developed to align with our brand essence of making your life easier and this extends to our attitude with regard to service and support.

Besides giving you a reassuring 24-month carry-in warranty on all products* for your peace of mind, we have also implemented a variety of communication channels to make it as easy as possible for you to get in touch with us. Whether you’re a long-time CENTURION customer in need of technical support or you’ve never bought from us before and looking for more information on our range, we want to make sure that you can reach us with minimal effort.

Our technical support call centre

Staffed by a team of tech-wizzes who have been trained to the highest level of product knowledge and proficiency, our technical support team is able to provide you with friendly, knowledgeable support and expert advice in different languages, including most African languages, English, Afrikaans, Portuguese and French. The call centre operates Monday to Friday from 7 a.m. until 6 p.m., and Saturday from 8 a.m. until 4:30 p.m. (GMT +2) If you’re in South Africa, you can call the ShareCall number on 0861 003 123. International callers can reach the support team on +27 11 699 2481.

Social media

Nowadays, social media is the most popular – and some might say most effective – way for consumers to interact and communicate with businesses, and we have cultivated a strong and lively presence on the main social media channels, including Facebook, Instagram, Twitter, LinkedIn and YouTube. While we certainly use these channels to share content that we believe will be valuable to our online community, they also facilitate two-way communication and provide you with an efficient way to talk to us and share your experience with CENTURION and our online community.

To make life easier for our customers around the globe, we recently created social media accounts especially for our South African social media family, as well as dedicated profiles for our Spanish and Portuguese online communities.

Branches

In addition to our head office and manufacturing facility in North Riding, Johannesburg, CENTURION has seven satellite branches across the country, offering technical and sales support, repairs and even product training. You can find the contact details for your nearest branch here.

Log a ticket

We use a ticketing system that is closely monitored by our support team, with a separate channel for sales enquiries.

To log a support ticket, simply send an email to [email protected] and a technician will get back to you as soon as possible. For sales enquiries, the email address to use is [email protected].

*Excludes batteries, which carry a six-month warranty