Nowadays, it’s just not enough for a business to rely solely on what features its products offer. When you choose a certain brand over others, you want the full experience of that brand, which includes a certain level of trust in that brand’s reputation.
It makes a lot of sense, when you think about it.
Traditionally, businesses only focused on what to sell and how to reach people without really giving too much thought to the experience they create and the emotions they elicit in potential customers. Pretty old hat, right? Very familiar and all too tedious. We think so too.
We prefer to empower everyone in the value chain so that there is an unmatched level of service and support, two things – along with excellent reliability and compelling innovation – that have made CENTURION a household name and cemented our place as the South African leaders in access automation.
Okay, so how do we uplift and empower our customers?
Well, because we work so closely with installers who, in turn, provide you with their services, which include the installation, commissioning and maintenance of our products, we go to great lengths to boost them to become the best in their specific trade, translating into your peace of mind.
Outsourcing your security needs can be an especially delicate area since it’s the one thing that you really wouldn’t want to compromise with poor service and support. You’d probably insist on an installer possessing the necessary skills, knowledge and expertise to give you a solution that’s reliable and performs to specification as well as offering after-sales support on technical matters such as maintenance.
That’s why we offer in-depth training courses on all our major products, helping to ensure that your installer has the knowledge and confidence to offer you the best possible service when installing or maintaining CENTURION products. Qualified technical trainers and product experts who are the cream of the crop and have many years of experience present all our training courses, and we cover everything from the theoretical aspects of our solutions to the hands-on technical stuff with fully-fledged practical training facilities with working units geared toward testing everything your installer has learned in a particular course. Once they have successfully completed a course – many of which require them to pass both a theoretical and practical test – they are issued with a certificate.
In short, we do everything we can to make sure that your installer is the installer of choice, which not gives you reassurance that you are dealing with a person who has been trained on our products, but also helps to uplift the many installers who have chosen South Africa’s leading access automation brand.
