CENTURION’s proud tradition of putting only the most skilled, talented and knowledgeable staff at the frontline to make lives easier for clients in need of support on technical matters is now putting prompt service and professional advice right at your fingertips with the launch of our new Live Chat feature.
Upholding the company’s reputation as a world-class brand that truly puts clients first, the new Live Chat feature provides a convenient and efficient real-time interface that takes all the hassle out of receiving unparalleled technical support when – and thanks to integration with our mobile apps – where you need it. This streamlined channel enables us to serve you better by making it easier for you to connect with our friendly and professional support agents and enjoy one-stop assistance – your support requirements get top-priority treatment.
Moreover, the Live Chat feature also allows you to attach various media files, which includes not only photos and images, but also videos and voice notes and is accessible through a variety of our online and mobile platforms for the ultimate in go-anywhere convenience.
We’re also bringing you a single source, quick reference self-service portal for all your technical support needs through the Technical Support Knowledgebase, where you’ll find a wealth of information on our solutions:
- Product manuals and user guides
- Wiring diagrams
- FAQs
- Loads of informational articles
- Our new Technical Support Live Chat widget!
According to CENTURION National Technical Support Manager Jonathan Hanscombe, “[it] has been proven that Live Chat improves the support experience for customers by giving our customers the ability to get their questions answered almost immediately rather than waiting in call queues or going back and forth over email. We believe that with Live Chat we are giving customers a way to reach us at the exact moment that they have questions or problems they can’t solve. We are also able to share information and documentation at a much faster and more efficient rate. Live Chat also helps boost our technical support team’s productivity. While an agent can only be on one phone call or reply to one email at a time, with Live Chat they can juggle a few at once”
Jonathan concludes by saying that “today’s customers are getting more and more comfortable with live chat technology. And not only do they prefer it, they expect it, too.”
Get service and support the SMART way and WIN
By rating our service at the end of a chat, you’re helping us improve the support we offer – and, until 14th December, there’s something extra in it for you. Rate your experience using Live Chat, and you stand a chance of winning a brand new SDO4 SMART garage door motor, the latest breakthrough in garage automation technology.
For more information on entering the competition, rules, terms and conditions, please click HERE.
PLEASE NOTE THAT THIS COMPETITION IS OPEN TO SOUTH AFRICAN CITIZENS ONLY
Experience our commitment to excellence and dedication to client satisfaction by making use of the new Live Chat widget on our website, giving you instant access to world-class technical support.
