Did you know you can reach CENTURION Technical Support through MyCentsys Pro and MyCentsys Remote? 

We’re making that experience even better. 

With MyCentsys Pro V1.5.0.220, your Technical Support chat now stays within the app. You can get help without being redirected away from your mobile app.

Key benefits of in-app Technical Support chat: 

• Technical Support, right where you need it: Speak with CENTURION Technical Support without leaving MyCentsys Pro, keeping the conversation and your work in one place. 
• Automatically share device logs: When connected to a CENTURION SMΔRT+ or SMΔRT device, relevant device logs are uploaded automatically when you start a chat, giving Technical Support useful context from the outset. 
• Send photos, videos and voice notes: Show the issue directly in the conversation when it is easier to demonstrate than explain. 
• Configure, diagnose and get support from the same screen: Work on the device and contact Technical Support without switching away from MyCentsys Pro. 

What about MyCentsys Remote? 

You can still reach CENTURION Technical Support through MyCentsys Remote as usual. The improved experience that keeps the Technical Support chat within the MyCentsys Remote app is coming soon. 

Update MyCentsys Pro today 

Update to MyCentsys Pro V1.5.0.220 through the Apple App Store, Google Play or Huawei AppGallery to access the improved in-app Technical Support chat experience. 

FAQs 

Can I reach CENTURION Technical Support through both apps? 

Yes. Technical Support can be accessed through both MyCentsys Pro and MyCentsys Remote. 

What has changed in MyCentsys Pro? 

From MyCentsys Pro V1.5.0.220, the Technical Support chat stays within the app, so you are not redirected away from the app.

Is the improved in-app chat available in MyCentsys Remote? 

Not yet. You can still access Technical Support through MyCentsys Remote as usual. The improved experience that keeps the chat within the app is coming soon. 

What information can I share in the MyCentsys Pro chat? 

You can share photos, videos and voice notes. When connected to a CENTURION SMΔRT+ or SMΔRT device, device logs can also be shared automatically. 

Do I need to be connected to a device to contact Technical Support? 

No. You can start a chat without being connected to a device. Automatic device-log sharing only applies when your phone is connected to a compatible CENTURION SMΔRT+ or SMΔRT device. 

Where can I update MyCentsys Pro? 

MyCentsys Pro is available through the Apple App Store, Google Play and Huawei AppGallery.