Access automation support should be faster, smarter and more convenient, without removing control from the end-user.
Remote Sessions through the MyCentsys Pro App provide installers with a secure, authorised way to support customers without always needing to travel to the site first.
With end-user authorisation through the all-new MyCentsys app, installers can access key system information remotely if the end-user is an Admin User for the SMART+ operator. This helps the Installer diagnose faults, confirm likely causes and prepare the right spare parts before heading to the site.
It is a smarter way to support CENTURION SMΔRT+ operators, saving time for installers and helping end-users get quicker assistance.
Secure Support, Authorised by the End-user
Remote Sessions are built around one important principle: the end-user stays in control.
When support is needed, the end-user can authorise a secure Remote Session through the all-new MyCentsys app. Where the end-user is an Admin User for the SMART+ operator, this allows the installer to access key system information remotely through the MyCentsys Pro App and assist with diagnostics, settings and system checks where applicable.
Access is not open-ended or uncontrolled. Remote access is only available when authorised by the end-user through the MyCentsys app.
This gives end-users the confidence that professional support can be provided more conveniently, without handing over unnecessary or permanent access.
Faster Fault Finding for Installers
For installers, Remote Sessions help remove much of the guesswork that can come with support calls.
Instead of arriving on site with limited information, installers can use a Remote Session to gain better visibility of the system before making the trip. This can help them understand the likely issue, check important system information and determine what may be required to resolve the problem.
The result is a more informed support process, helping installers arrive better prepared and reducing unnecessary back-and-forth.
Better Preparation Before Going to Site
Not every issue can be resolved remotely, and some installations will still require an on-site visit.
The difference is that Remote Sessions can help installers prepare properly before they leave.
By reviewing key system information remotely, installers may be able to confirm whether a site visit is needed, identify possible causes and plan what tools, parts or actions may be required.
For end-users, this can mean a more efficient service experience. For installers, it can mean fewer wasted trips and better use of time.
Practical Benefits for End-users
Remote Sessions help make support more convenient for people who rely on their gate or garage door automation every day.
End-users benefit from:
- Secure authorisation through the all-new MyCentsys app
- Greater control over who can access their system remotely
- More convenient support when assistance is needed
- Faster communication between the end-user and installer
- Improved confidence that the installer has better system visibility before arriving on site
The end-user does not need to understand every technical detail. The value is simple: support becomes easier to authorise, easier to manage and more efficient.
Practical Benefits for Installers
For installers, Remote Sessions help support a more professional and efficient service process.
Installers benefit from:
- Remote system visibility before travelling to site
· Improved fault finding through access to relevant system information via the MyCentsys Pro App
· Better preparation for service calls
· Fewer unnecessary trips where remote checks can provide clarity
· A more efficient customer support experience
This helps installers work smarter while giving customers a stronger support experience.
Connected Support Through the SMΔRT+ Ecosystem
Remote Sessions form part of CENTURION’s wider SMΔRT+ ecosystem, designed to make access automation more connected, visible and easier to support.
With the MyCentsys app, end-users can securely authorise support when needed, while installers can use the MyCentsys Pro App to access key system information remotely and provide more informed assistance.
It is not just about controlling a gate or garage door from an app. It is about creating a better connection between the people who use the system and the professionals who support it.
Conclusion
Remote Sessions through the MyCentsys Pro App give end-users and installers a smarter way to manage support for compatible CENTURION SMΔRT+ operators.
End-users remain in control through secure authorisation via the MyCentsys app, while installers gain the visibility they need to diagnose, prepare and support systems more efficiently through the MyCentsys Pro App.
The result is faster support, better preparation and a more convenient service experience for everyone involved.
Discover the all-new MyCentsys app and experience connected control for your CENTURION SMΔRT+ system. Download the MyCentsys App today from either the Apple App Store or Google Play Store.
