New Product Warranties
All CENTURION products are manufactured with extreme care, thoroughly inspected and tested.
The goods supplied by CENTURION shall be subject to the provisions of sections 55 to 57 of the Consumer Protection Act (68/2008) except where the provisions of the warranty contained in the CENTURION product documentation are more favourable to the purchaser. Subject to the warranty contained in the CENTURION product documentation, if applicable, CENTURION products are warranted for a period of twenty-four months after delivery. However, it is expressly noted that batteries carry a six-month warranty due to the nature of these products being such that they are subject to possible misuse. Please note that warranties will be honoured on a carry-in basis; in other words, the product in question must be taken into one of CENTURION’s branches, or to the authorised CENTURION reseller that the product was purchased from, for assessment and, if necessary, repair. For equipment not of CENTURION’s manufacture the warranty as supplied by the original manufacturer will apply if such warranty is more favourable to the purchaser than the relevant provisions of the Consumer Protection Act (68/2008). Such warranty is valid only once full payment has been received for such goods.
Any warranty may be voidable on any equipment which:
i) Has not been installed in accordance with the installation instructions provided.
ii) Has been subject to misuse or which has been used for any purpose other than that designed for by the manufacturers.
iii) Has damage caused as a result of handling during transit, atmospheric conditions (including lightning), corrosion of metal parts, insect infestation, power surges or other forces outside of the control of CENTURION.
iv) Has been repaired by any workshop and/or person NOT previously authorised by CENTURION.
v) Has been repaired with components not previously tested, passed or authorised by CENTURION.
We will not be liable under this contract for any loss or damage caused by us or our employees or agents in circumstances where:
i) There has been a failure to install the product in accordance with the installation instructions provided by CENTURION, or
ii) a failure to abide by the safety instructions provided by CENTURION, or
iii) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents
iv) such loss or damage is not a reasonably foreseeable result of any such breach, and
any increase in loss or damage resulting from breach by you of any term of this contract.
Repairs and Servicing – Terms and Conditions
All CENTURION products that are brought in for repair are serviced with extreme care, thoroughly inspected and tested.
All repairs are subject to the relevant provisions of the Consumer Protection Act (68/2008), and are warranted against faulty materials and workmanship for a period of three months from the repairs’ invoice date. Repairs to goods within the normal two years warranty period are warranted for the unexpired portion of the original product warranty, otherwise, a three-month warranty from the date of repairs, whichever period is greater and more beneficial to the customer will apply.
All other conditions of our warranty on the purchase of a new item, as per our standard terms and conditions of sale, will apply, i.e. a repair will not influence the original warranty.
Products with mechanical faults will be repaired and/or serviced at Centurion Systems’ technical centre, or a pre-authorised technical centre appointed by Centurion Systems. All repairs or services on mechanical operators will be quoted and then authorised by the client before commencing with the repair.
Electronic circuit boards or devices will typically be exchanged with service exchange items. These items will be charged at an exchange price when the faulty items are returned and must be in a repairable condition.
Products found to be damaged beyond economical repair will need to be replaced with new items once the quote has been approved by the client.
A ‘strip-down’ charge of R75.00 excluding VAT* will be levied if the quotation is not accepted.
Any circuit board or operator that was only tested, and not repaired, will NOT result in the guarantee period being extended, where applicable.
Warranties on any repair will not apply to any product which:
a) has been subject to misuse, or which has been used for any purpose other than it was designed for by Centurion Systems;
b) has not been installed in accordance with the installation instructions provided;
c) has been damaged as a result of handling during transit, atmospheric conditions, insect infestation, power surges, an act of god or other forces outside of Centurion Systems’ control;
d) has been repaired by any person and/or workshop NOT authorised by Centurion Systems;
e) has been repaired with components that have not been tested, passed or authorised by Centurion Systems.
It is the responsibility of the customer to ensure that ALL items handed over to Centurion Systems for repair, are correctly specified on the Service Notification or Goods Receipt Voucher, whichever is applicable.
Items not collected within three months will be sold to defray costs. This applies to all items that have been repaired and are ready for collection, items awaiting quote approval and items where the quote has been rejected.
To confirm ownership, clients must present the original Service Notification or Goods Receipt Voucher when collecting their repairs.
*Strip-down charge is referred to for RSA markets only