We’re thrilled to announce a significant step forward in customer support – a digital transformation aimed at providing you with the fastest and most convenient way to get help!
Effective 6th May 2024, we’ll be transitioning from phone support to dedicated digital support channels. This exciting move allows our team to:
- Assist you in real-time: No more waiting on hold! Connect with a support agent in seconds through Live Chat and WhatsApp
- Enhance communication: Share live media, voice notes, and articles directly in the chat for quicker resolution
- Offer a more efficient experience: Get the support you need quickly and easily through our user-friendly platforms
Here’s how you can reach us:
- WhatsApp on +27 83 650 4010 (International: +27 83 650 4244)
- MyCentsys Remote mobile app
- MyCentsys Pro mobile app
- G-WEB online portal live chat widget
- Technical Support page on our main website +
Why choose Live Chat and WhatsApp?
These platforms offer several advantages:
- Faster resolution times: Agents can assist multiple customers simultaneously, minimising wait times.
- Improved communication: Sharing media directly clarifies issues and leads to quicker solutions
- Convenience: Get support on-the-go or from the comfort of your home.
Looking for a quick answer? WhatsApp remains your best friend for both sales & support inquiries!
We’re committed to providing the best possible service. To ensure a smooth transition, our Sales and Technical Support teams have received comprehensive training on the new platforms. They’re ready to assist you with the same high level of expertise, just through a more efficient and interactive channel.
Have questions? Don’t hesitate to reach out! We’re here to help you navigate this exciting change.
